Support

Grown-ups: on the PIN pad, tap “Forgot PIN?”, sign in with your account email and password, then choose a new PIN. Kids: ask a grown-up to reset it in Settings.

A grown-up opens Settings › Family. You can add someone with their name and age, or remove them.

Open Friends to find your own 8-character friend code. Share it with someone you know, or enter theirs. A grown-up in each family approves the request. Kids 13 to 17 can be friends only with other kids, and grown-ups only with grown-ups. Children under 13 can't have friends. Friends see each other's first name and family name, character, this month's progress and today's count, and can send pre-made stickers and gifts. There's no chat or free text. A grown-up can remove a friend any time. This needs Family Party.

You can add grandparents as members of your own family (Family Party has room for up to 6). Or, if they have their own family in Habit Party, connect your two families with a family link. Linked families see each other's grown-ups and kids 13 and up, but never children under 13. Family links need Family Party.

On your iPhone or iPad, open Settings › your name › Subscriptions › Habit Party, then tap Cancel. Cancel at least 24 hours before the end of the current period to stop the next renewal. You keep Family Party until the end of the period you paid for. Subscriptions are billed to your Apple Account, so refunds are handled by Apple.

No. Every new family gets Family Party free for 14 days with no payment needed, and it simply ends after 14 days. You're only charged if you choose to subscribe through Apple ($4.99/month or $39.99/year, in U.S. dollars; local prices are shown in the App Store).

A grown-up can open Settings › Account › Delete account in the app. This permanently deletes your family's data from our servers. You can also email us and we'll do it for you.

Email us with your device (for example “iPad, iOS 26”), what you tapped, and a screenshot if you can. We'll take a look.